Everline answers every tenant call and text — nights, weekends, holidays — then dispatches the vendor, writes the work order, and logs it in your PMS before anyone on your team wakes up. Built on Yardi, AppFolio, RealPage, and Buildium.
| Time | Item | Status | Handled by |
|---|---|---|---|
| No entries yet — run a call above and watch it land here. | |||
Read-scoped credentials you issue during onboarding — through your PMS's API or vendor portal. We sync the unit and tenant roster, lease dates, and vacancy list. No access to rent balances or payment data.
Every caller is matched against your roster — name and unit verified before anything is dispatched. Work orders and leads are written back under a tagged Everline user, so your team sees everything inside the system they already use.
Which properties are connected, and exactly what the write scope covers.
During onboarding we take your existing vendor list — trade, coverage area, after-hours availability — and verify every contact by phone before go-live. Your vendors, not ours.
When a call classifies as urgent, the system contacts the right vendor in your priority order and waits for a live confirmation before quoting the tenant an ETA. If vendor one doesn't answer inside the set window, it moves to vendor two automatically.
The priority order, and the dollar-authorization threshold per vendor.
National Weather Service alerts subscribed per property location, plus a maintained table of your jurisdiction's repair timelines — heat, water, and other habitability requirements.
A freeze warning triggers proactive tenant texts before the burst-pipe calls start. And any response time quoted to a tenant is checked against the legal repair timeline for your area — nothing promised out of compliance.
Built together in onboarding days 2–4: every call type mapped to an urgency tier, a response SLA, an escalation contact, and a repair-approval threshold. Signed by both sides before the first call is answered.
Every call is classified against this document — not the model's judgment alone. Anything that doesn't match a defined category escalates to a human by default, never the other way around.
The entire document. It's yours, versioned, and changes take effect same-day.
Your existing after-hours number forwards to Everline — or we provision a dedicated line. The voice is configured with your property names, office hours, and terminology, so tenants hear your operation.
Answers within seconds, verifies the caller against the PMS, and handles routine flows end to end. Anything flagged transfers to your on-call contact. Every call is recorded and transcribed to the log.
The greeting, the escalation phone tree, and quiet hours for non-urgent callbacks.
Reads lease end dates from your PMS on a nightly sync — no manual list to maintain.
At your chosen window — 90 days out by default — it opens outreach: text first, follow-up call if silent after five days, and hot responses handed to your leasing flow with terms ready for signature. Every touch logged in the PMS.
The timing window, the message templates, and which properties participate.
Outbound texts and confirmations come from the same line tenants already call — one consistent number, not a rotating shortcode.
Booking confirmations, vendor ETAs, and a follow-up after each work order closes — "was this resolved?" Non-urgent late-night items queue to morning instead of texting tenants at 3 AM.
Written straight into your PMS's work-order module through the same scoped connection, tagged as Everline-created so they're auditable at a glance.
The order is created during the call itself — category, unit, the tenant's own description, assigned vendor, photos requested by text when useful. Your coordinator wakes up to a triaged queue, not a voicemail box.
Escalation contacts and thresholds come straight from your signed matrix. Reports generate from the same call log the console shows — one source of truth, no separate bookkeeping.
A tier-one emergency pages your on-call contact within a minute, in parallel with the AI handling it. The daily log, Monday digest, and monthly owner report above are generated automatically from the same record.
PMS access granted, unit and tenant roster exported, pain points interviewed, vendor list gathered and verified.
Built jointly with ownership — every call type, urgency tier, response SLA, and repair-approval threshold defined in writing.
PMS connection wired in, vendor routing coded against your matrix, voice tuned to your properties, weather and renewal feeds connected.
Every scenario tested live — plus unclear speech, angry callers, simultaneous issues, and full after-hours load.
Your team trained on the dashboard and manual overrides. Watched daily for two weeks before settling into standard cadence.
Every call is logged and reviewable. Anything the system flags as ambiguous — an unclear emergency, a distressed caller, anything outside the agreed matrix — routes to a live person with a direct line to you. Not a ticket queue.
The emergency classification matrix is a signed document. It defines what escalates, to whom, and how fast — grounded in your actual habitability obligations, agreed before the first call is ever answered.
Access is scoped to exactly what dispatch and reporting require — never your full PMS. On termination, access is disabled and confirmed in writing.
Bring your unit count and your worst recent after-hours story — we'll show you exactly how it would have been handled.
Book a 15-minute walkthrough Takes 15 minutes. No commitment beyond the conversation.